Privacy Policy

Introduction

Atelier Desforges places great importance on protecting privacy and keeping personal information confidential. The purpose of this policy is to inform you about how we collect, use, store, protect, and, when necessary, disclose your personal information when you visit our website, fill out a form, or contact us.

Collection of Personal Information

Through our contact forms, information request forms, or quote request forms, we may collect certain personal information, including:

  • Name
  • Company
  • Email address
  • Phone number
  • Subject of the request
  • Message or project details

We limit collection to the information necessary to process your request and provide proper follow-up.

Forms and Interactivity

Your personal information may be collected through:

  • the contact form
  • the quote request form
  • email communications
  • phone conversations
  • any other voluntary interaction with Atelier Desforges

Use of Personal Information

The personal information collected may be used for the following purposes:

  • Responding to your requests
  • Communicating with you
  • Preparing a quote
  • Following up on your project
  • Improving our customer service
  • Managing our website and communications
  • Complying with our legal and regulatory obligations.

We do not use your personal information for other purposes without your consent, unless permitted or required by law.

Cookies and Browsing Data

Our website may use cookies or similar technologies to:

  • Ensure the proper functioning of the website;
  • Improve the user experience;
  • Measure website traffic;
  • Obtain visitor statistics;
  • Better understand how our pages and content are used.

Depending on the tools installed on the website, certain technical information may be collected, such as:

  • IP address
  • browser type
  • pages visited
  • date and time of the visit
  • certain browsing data.

Analytics Tools

Atelier Desforges may use web analytics tools, such as Google Analytics or similar solutions, to better understand how the website is used and to improve its performance. These tools may collect certain browsing data through cookies. Depending on your browser settings or the consent banner displayed on the website, you may refuse or manage certain non-essential cookies.

Disclosure to Third Parties

Atelier Desforges does not sell your personal information. However, we may disclose certain information to service providers or partners when necessary for the operation of the website, the management of our communications, or the delivery of our services, subject to appropriate safeguards. We may also disclose personal information when required or authorized by law.

Retention of Personal Information

Personal information is kept only for as long as necessary for the purposes for which it was collected, or to comply with our legal, administrative, or contractual obligations. When such information is no longer needed, it is securely destroyed or anonymized, as applicable.

Security

Atelier Desforges implements reasonable security measures to protect personal information against unauthorized access, loss, theft, disclosure, or misuse. These measures may include: restricted access to authorized persons only; the use of secure tools and systems; technical protections adapted to our digital environment; internal confidentiality management practices. Despite the measures in place, no security mechanism can guarantee absolute protection. Users acknowledge that some level of risk always exists when transmitting information over the Internet.

Your Rights

Subject to applicable laws, you may request: access to the personal information we hold about you; correction of inaccurate or incomplete information; withdrawal of your consent, where applicable; clarification on how your information is being handled. Any request may be addressed to the person responsible for the protection of personal information.

Privacy Incident

In the event of a privacy incident involving personal information, Atelier Desforges will take reasonable steps to reduce the risks and comply with its legal obligations, including notifying affected individuals and the appropriate authorities when required.

Person Responsible for the Protection of Personal Information

In accordance with applicable requirements in Quebec, Atelier Desforges has designated a person responsible for the protection of personal information. For any questions, requests, or complaints regarding this policy, you may contact: info@atelierdesforges.com

Changes to the Policy

Atelier Desforges reserves the right to modify this Privacy Policy at any time. Any update will be posted on this page, along with the corresponding revision date.